Contact Oopbuy Spreadsheet — Feedback, Requests & Support

We read every message sent through this page. Whether you have a question about using our templates, a suggestion for a new feature, a report about an outdated carrier tracking link, or feedback on one of our guides, we want to hear from you. Response times are typically within 48 hours on weekdays, and we prioritize bug reports and broken template links.

Before sending a support request, please check the relevant guide or template Instructions tab first. Many common questions are answered there with screenshots and step-by-step explanations. If your issue is not covered, include as much detail as possible: which template you are using, the software version (Excel 2021, Google Sheets, Numbers), and a description of what you expected versus what actually happened.

Our template library grows based on user demand. If you have a tracking or organization need that our current templates do not cover, describe your workflow and we will evaluate whether it fits our roadmap. Popular request categories include: size conversion trackers for clothing orders, QC photo organization sheets, multi-agent comparison matrices, and customs duty calculators for specific countries.

The most successful requests include a clear description of the problem, a rough sketch of the ideal sheet layout, and an explanation of why existing templates do not solve it. If your idea is selected for development, we will credit you in the template release notes unless you prefer to remain anonymous.

Shipping carrier websites change their tracking page URLs periodically, which breaks the HYPERLINK formulas in our Delivery Tracking and Order Tracking templates. If you click a tracking number and land on a 404 page or an incorrect carrier site, let us know immediately. Include the carrier name, the old URL pattern, and the new URL pattern if you have discovered it.

Bug reports for template formulas should include the cell reference, the formula text, the input values you entered, and the incorrect output you received. Screenshots are extremely helpful. We maintain a public changelog showing which issues have been fixed in each quarterly update, so you can verify whether a reported bug is already scheduled for resolution.

We are open to collaborations that align with our mission of empowering shoppers through free, high-quality tools. Potential partnerships include: logistics bloggers who want to co-author delivery tracking guides, spreadsheet designers who want to contribute new templates under our brand, educators who need structured materials for buying agent tutorials, and developers interested in building browser extensions or API integrations.

We do not accept paid placements, sponsored reviews, or native advertising from buying agents, marketplaces, or logistics companies. Any collaboration must preserve our editorial independence and the free-access nature of our resources. If you represent a tool or service that genuinely helps shoppers and does not compete with our free offerings, we are happy to explore creative partnership structures.

All messages are routed to our editorial team and sorted by priority. Bug reports and broken links receive first attention, usually within 24 hours. Template requests and general feedback are reviewed within 48 hours. Collaboration inquiries may take 3-5 business days while we evaluate alignment with our roadmap.

We do not share your email address or message content with third parties. Contact data is stored only for as long as necessary to resolve your request, after which it is deleted in compliance with our minimal-data policy. If you do not receive a response within the stated timeframes, check your spam folder first, then resubmit with a different email address in case of delivery issues.